Password: Type the password for the username collected in step 1e above. User: Type the username collected in step 1e above. The Windows Management Instrumentation Tester opens.Ĭlick Connect and configure with the following settings: From the Onsite Manager application server:.If there are multiple, use the default or the overridden entry for the device. You will use the same account for your testing to duplicate exactly what Onsite Manager is doing. If the results are unsuccessful, or when you are using a Device Manager for monitoring, you will have to run the test locally on the managed device. When monitoring using an Onsite Manager, you will start by running the test from the Onsite Manager server to the managed device. This tool is included with all modern versions of Windows that contain a full implementation of Windows Management Instrumentation. In these cases, Barracuda RMM has actually discovered an issue on the network from the very first scan. Using Microsoft tools you can demonstrate to end?clients that the issue is with the operating system, and take corrective action. WMI is a core component of all modern Windows operating systems, and issues with the component will eventually surface as problems with other features or applications. When this is true, no monitoring tools can query WMI information, including those that are included with the operating system itself. In these cases, there is likely some corruption of the WMI repository on the device which must be repaired. Run the configuration with the corrected Service Account name/password.Īfter following the above steps, a Windows device still will not appear as WMI?enabled in Service Center, even when monitored by a Device Manager instead of an Onsite Manager.Type Configure Onsite Manager or locate the Level Platforms folder and select the utility.

Setup or change the Service Account as listed above and the password.Change the password for the Service Account as listed from the above.For devices that are not Domain tied, skip to step 3.Determine if you are using the MWService Account or a Credential Override:.An Onsite Manager attempts to run this automatically and silently, but sometimes you may have to do this manually.Īnother strong possibility for WMI not showing enabled broad spectrum on a site is that the Credential (be that MWService account or a Credential Override) has an incorrect password for a variety of reasons.Download the Windows Prep Utility as below.In your Service Center click Site Management.For Domain-tied devices, ensure you are using the Domain Configuration Guide found in the Barracuda Campus portal.Configuring your Environment / Devices for Onsite Manager managed devices This does not apply to Device Managers as they are self-contained and preset with the correct credentials from the Service Center.

Wmi diagnostic tool